Placing an order is easy.
1) When you have decided that you are interested in ordering a creation, e-mail me your contact information (name, city/state, phone number) with a brief note telling me what you are looking for.
2) At the first possible time, I will call or e-mail you to go over further details.
3) After we have come to an agreement on your choice, pricing, and delivered-by date, I will e-mail you a contract you will need to sign and return, either electronically or via snail-mail, with your deposit. Your place in my schedule will be held for one week. If you do not return the contract and deposit, then you will lose your place in queue.
4) I will send you a list of specific measurements needed for your creation. You will need to have these back to me by before the contract is final as they will go into the contract.
5) I create your garment, providing progress pictures along the way.
6) After your gown is finished and the balance paid, I send you your creation.
Order Changes
If you decide you'd like changes to be made to your order, additional fees will apply if supplies have already been bought. Please understand that it takes time and gas to go to various stores to buy the supplies. Certain minor changes, such as shortening a hem, likely won't need an extra fee. Depending on the stage I am on with your creation and the specific change, it's possible that your order would need to be upgraded to a Rush order. So please be very certain of what you want when placing your order.
Measurements
Accuracy of measurements is your sole responsibility. If you are uncertain how to take measurements, contact me for help or contact a local alterations shop to assist you. As all garments are custom made to the measurements you provide, I don't offer refunds for gowns made to the measurements provided by you if it doesn't fit. Depending on how resellable I believe a gown might be, I may offer a credit or partial refund, at my sole discretion.
Shipping
All items over $300 are shipped UPS or FedEx with USPS as an option for lower-priced items. I no longer use the post office for pricier items as tracking is not provided every step of the way. Insurance is required. If an item is lost, then money paid by the shipper will be used to either remake your garment or be refunded to you. If my schedule would allow a rush order, I will upgrade your order for no charge.
International shipping can be expensive, and duties are your sole responsibility.
Payments
The greater of 50% of the total or the total supplies estimate must be paid at the time of order. This deposit is non-refundable. The balance is due before your order is shipped.
I accept Google Checkout, credit cards directly for a 3.5% fee (my processing company charges this to manually punch in and charge a credit card), and money orders, cashiers checks, and personal checks with advance approval. Money orders, cashiers checks, and personal checks must clear before your order is started, and can take up to two weeks. So I need to know your payment choice ahead of time to account for this with the due date for your item.
If your personal check bounces, you will be assessed a $35-bounced check fee, and will have 30 days to send a money order or cashiers check including this fee. Your place in queue will be bounced back to account for time lost.
If your money order or cashiers check bounces at any time, your order is immediately cancelled and future orders will not be accepted.
I do not accept Paypal and no not have an account with Paypal. I have no plan to sign up.
Refunds
All garments are made to your specific measurements and to your custom specifications. Custom garments are extremely hard to re-sell. For this reason, I do not offer refunds. At my discretion, I may buy back an item for part of the cost, or for a credit toward another garment.
Non-Responsive Buyers
Creating a custom creation requires cooperation from the buyer in timely contact, measurements, etc.. If you disappear from the face of the planet and I can't reach you via e-mail, phone, or mail, for a period of 30 days, your order will be cancelled and your order forfeit. I understand things come up and it can be difficult, if not impossible, to e-mail, but please understand I can't be left hanging. If you contact me after this period, I may be able to reinstate your order, although fees may apply.
Exceptions
Exceptions to these terms can be made at my sole discretion. At times orders may be slow and an order rushed for no fee, a partial-refund offered for a gown, etc.. But please take these terms as absolute and don't count on exceptions I may not be able to make.
Acts of God
I am only human and can't control the universe. At times things happen, such as illness (as happened in 2000), injury, inclement weather, disasters that cause mail delivery to cease, etc.. These things are beyond my control and may hunder the production of your gown. In cases of "Acts of God," I can not be held responsible, but will do everything in my human power to work with you to come to an agreeable arrangement. In certain cases I may have to offer a refund instead of proceeding. Orders affected by "Acts of God" would be concluded on a case-by-case basis.
This is pretty much the entire contract. The final contract will also include measurements and the time frame for your order. There is no small print, just a small business owner and client. I will work closely with you at all times to ensure your creation is everything you dreamed it would be.
~Aria
1) When you have decided that you are interested in ordering a creation, e-mail me your contact information (name, city/state, phone number) with a brief note telling me what you are looking for.
2) At the first possible time, I will call or e-mail you to go over further details.
3) After we have come to an agreement on your choice, pricing, and delivered-by date, I will e-mail you a contract you will need to sign and return, either electronically or via snail-mail, with your deposit. Your place in my schedule will be held for one week. If you do not return the contract and deposit, then you will lose your place in queue.
4) I will send you a list of specific measurements needed for your creation. You will need to have these back to me by before the contract is final as they will go into the contract.
5) I create your garment, providing progress pictures along the way.
6) After your gown is finished and the balance paid, I send you your creation.
Order Changes
If you decide you'd like changes to be made to your order, additional fees will apply if supplies have already been bought. Please understand that it takes time and gas to go to various stores to buy the supplies. Certain minor changes, such as shortening a hem, likely won't need an extra fee. Depending on the stage I am on with your creation and the specific change, it's possible that your order would need to be upgraded to a Rush order. So please be very certain of what you want when placing your order.
Measurements
Accuracy of measurements is your sole responsibility. If you are uncertain how to take measurements, contact me for help or contact a local alterations shop to assist you. As all garments are custom made to the measurements you provide, I don't offer refunds for gowns made to the measurements provided by you if it doesn't fit. Depending on how resellable I believe a gown might be, I may offer a credit or partial refund, at my sole discretion.
Shipping
All items over $300 are shipped UPS or FedEx with USPS as an option for lower-priced items. I no longer use the post office for pricier items as tracking is not provided every step of the way. Insurance is required. If an item is lost, then money paid by the shipper will be used to either remake your garment or be refunded to you. If my schedule would allow a rush order, I will upgrade your order for no charge.
International shipping can be expensive, and duties are your sole responsibility.
Payments
The greater of 50% of the total or the total supplies estimate must be paid at the time of order. This deposit is non-refundable. The balance is due before your order is shipped.
I accept Google Checkout, credit cards directly for a 3.5% fee (my processing company charges this to manually punch in and charge a credit card), and money orders, cashiers checks, and personal checks with advance approval. Money orders, cashiers checks, and personal checks must clear before your order is started, and can take up to two weeks. So I need to know your payment choice ahead of time to account for this with the due date for your item.
If your personal check bounces, you will be assessed a $35-bounced check fee, and will have 30 days to send a money order or cashiers check including this fee. Your place in queue will be bounced back to account for time lost.
If your money order or cashiers check bounces at any time, your order is immediately cancelled and future orders will not be accepted.
I do not accept Paypal and no not have an account with Paypal. I have no plan to sign up.
Refunds
All garments are made to your specific measurements and to your custom specifications. Custom garments are extremely hard to re-sell. For this reason, I do not offer refunds. At my discretion, I may buy back an item for part of the cost, or for a credit toward another garment.
Non-Responsive Buyers
Creating a custom creation requires cooperation from the buyer in timely contact, measurements, etc.. If you disappear from the face of the planet and I can't reach you via e-mail, phone, or mail, for a period of 30 days, your order will be cancelled and your order forfeit. I understand things come up and it can be difficult, if not impossible, to e-mail, but please understand I can't be left hanging. If you contact me after this period, I may be able to reinstate your order, although fees may apply.
Exceptions
Exceptions to these terms can be made at my sole discretion. At times orders may be slow and an order rushed for no fee, a partial-refund offered for a gown, etc.. But please take these terms as absolute and don't count on exceptions I may not be able to make.
Acts of God
I am only human and can't control the universe. At times things happen, such as illness (as happened in 2000), injury, inclement weather, disasters that cause mail delivery to cease, etc.. These things are beyond my control and may hunder the production of your gown. In cases of "Acts of God," I can not be held responsible, but will do everything in my human power to work with you to come to an agreeable arrangement. In certain cases I may have to offer a refund instead of proceeding. Orders affected by "Acts of God" would be concluded on a case-by-case basis.
This is pretty much the entire contract. The final contract will also include measurements and the time frame for your order. There is no small print, just a small business owner and client. I will work closely with you at all times to ensure your creation is everything you dreamed it would be.
~Aria
Ordering Terms and Conditions
Copyright Aria Couture, 1999 - 2011
All rights reserved.
All rights reserved.
